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WHY IT’S TIME TO GET RID OF YOUR PHONE LINE

Due to infrastructure changes being made within the telecommunications industry, your current phone line no longer provides a reliable connection for your alarm system. Upgrading to a wireless communicator is crucial to guaranteeing your system can transmit data to our monitoring station. Scroll down to find out why it’s important to upgrade from your landline connection – or click the button below to request your landline upgrade now.

Request Landline Upgrade

VOIP MODIFICATIONS

Local telecommunications companies have been changing their landlines to VOIP (Voice Over Internet Protocol) technology. VOIP does not provide a consistent connection for fire and systems. Click to find out more.

LESS SECURE

Landlines are easier for criminals to disrupt and overcome. Above ground lines can also be more susceptible to weather events such as storms and natural disasters.

INCOMPATIBILITY

Modern alarm systems offer added services such as remote monitoring and control. They also offer added automation capabilities which are not compatible with telephone lines.

BE PROACTIVE

Every day our central station receives numerous notices that another security system is not communicating. When we alert customers, they are often unprepared and had no idea their landline has been affected by telecommunications infrastructure being moved to fiber optics and VOIP (Voice Over Internet Protocol) technology. Some clients had received a letter, but didn’t realize how it would impact their security system. Other clients weren’t given any warning at all. It’s important to be proactive so your system isn’t left inoperable. There’s a good reason why VOIP doesn’t work well with security and fire systems. Find out more here: vyanet.com/VOIP

THE UPSIDE

There are many positive advantages to switching to wireless communication. First, most wireless upgrades enable certain remote features that weren’t available through a landline. Second, if you are paying for a phone line for your security system, you may now save money once you cancel this service. Additionally, cellular lines are faster than older landlines.

FREQUENTLY ASKED QUESTIONS

My security system has worked on a phone line for years. Why do I have to change this now?
How will this wireless upgrade affect my alarm communication?
After my upgrade, can I cancel my landline?
Will I need to sign up for an additional plan with my cell phone company?
My security system has worked on a phone line for years. Why do I have to change this now?

Traditionally, landlines were dedicated pairs of copper wires, and they worked by transmitting voltage through these copper wires. Phone companies would support these copper landlines with their own power structure which is why we used to still have telephones during an electricity outages. This is one of the main reasons telephone lines were once considered to be very reliable ways to transmit alarm data.

However, since 2000, phone companies have worked steadily to replace the copper wire lines with new fiber optic lines. This is so they can offer a less expensive alternative to clients through VOIP (Voice Over Internet Protocol) technology. VOIP sends signals by compressing data to send it over internet connections. Because the data needs to be compressed, it can often change the content of the signal. So if you have a fire alarm, for instance, it may come in as an unidentified trouble signal.

Even if you know that you are currently connected to a functioning copper wire landline, it will still be impacted by the greater phone company changes to fiber optic infrastructure. Your alarm signal will start out on the copper telephone line but as it moves into the larger telecommunications fiber optic structure it will be necessary to compress the data and send it over VOIP connections. These VOIP connections can be problematic for alarm signals. For more information about how VOIP impacts your alarm system communications, please read our informational VOIP webpage on this topic.

How will this wireless upgrade affect my alarm communication?

It will make your alarm communication faster and more reliable! Wireless communication has been found to be quicker than landline connections and is considered safer as well.

After my upgrade, can I cancel my landline?

Your alarm system will no longer need a landline to communicate once your upgrade is complete. Many of our customers cancel their landline phone service after their upgrade, saving them a lot of money overall.

Will I need to sign up for an additional plan with my cell phone company?

No, your alarm system will have it’s own wireless communicator independent of any cell phone plan you have. There’s also no need to request another service from your cell phone company. Depending on your area and equipment type, we will determine if a cellular, radio, or other type of communicator would work best for you. Additional costs for your communication service will be covered within your monthly alarm service fee.

Request your landline upgrade.

Vyanet Operating Group (DEALER) agrees to install or cause its authorized agent to install and to service, without liability and not as an insurer, an upgrade from their current landline to a wireless connection device for the purposes of system communication. The client (CLIENT) agrees to all conditions and limited warranties by checking the box which acknowledges they have read and agree to these terms. All AES equipment is the personal property of the dealer, while all other installed wireless communication equipment is the personal property of the dealer for a period of 5 years after installation. All remaining equipment is the personal property of the client.
LIMITED WARRANTY
1. Except as set forth herein, THE DEALER MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED, WITH RESPECT TO THE EQUIPMENT SERVICE AND/OR GOODS PROVIDED, AND DISCLAIMS ANY AND ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER TO THE WARRANTY. CLIENT ACKNOWLEDGES THAT NO OTHER REPRESENTATIONS WERE MADE TO CLIENT OR RELIED UPON BY CLIENT WITH RESPECT TO THE QUALITY AND FUNCTION OF THE GOODS, EQUIPMENT OR SERVICES.
2. If CLIENT shall discover a defect in the products supplied under this Agreement or the services provided hereunder, CLIENT shall immediately contact DEALER in writing or by telephone and fully describe the nature of the defects so that the defect can be cured, if necessary.
3. DEALER shall not be liable for repair or replacement in the event of damage to material or equipment, caused by accident, vandalism, flood, water, lightning, fire, intrusion, abuse, misuse, an act of God, any casualty, including electricity, unauthorized repair service, modification or improper installation by anyone other than DEALER and any other cause beyond the control of DEALER, including interruption of electrical, cellular services or telephone service.
4. CLIENT acknowledges that any affirmation of fact or promise made by DEALER shall not be deemed to create an express warranty, and the DEALER makes no representation or warranty, that the system or service supplied may not be compromised, circumvented, or that the system or services will in all cases provide the signaling, monitoring, and response for which it was intended. CLIENT is not relying on DEALER'S skill or judgment in selecting or furnishing a system suitable for any particular purpose. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or the limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal right and you may also have other rights, which may vary from state to state.

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