Each of our Quality Assurance Shield Plans provide added security, protection, and solves common customer concerns. Depending on your plan, you will automatically enjoy the following features:
The above list is by no means comprehensive. Quality Assurance provides added features throughout each of our plans, giving you inclusive benefits and added advantages at a time when security services around the country and the world are less service oriented than even a decade before.
Chart above provided for comparison purposes only. Specifics regarding plan features can be found in the Shield Protection Plan Details below.
Vyanet Quality Assurance covers most service issues, repairs, and necessary upgrade parts and labor costs for your security system while also providing additional warranty benefits. See below for details.*
We will pay up to $1,000.00 of any loss, in a protected and monitored area if a forced entry or active fire is undetected due to a malfunction of your equipment or lack of personnel response. Also covers loss due to patrol response negligence.
In the event of a false alarm due to a system error, we will pay up to $100.00 in fines annually if we are unable to successfully advocate for the removal of said fines. This does not cover fines incurred due to user error, communications company actions, or acts of God.
Diagnosis of any technical support issue, by a qualified service technician, within 24 business hours from the time of your emergency service request.**
Use our Vyanet Mobile App to check your alarm history and timer tests at any time, from anywhere, using your smartphone or tablet. Does not apply to Patrol Response.
Receive faster police responses to verified break-ins and reduce false alarm fines when video cameras catch live events. Includes 2 free indoor cameras compatible with the Honeywell Total Connect app. Cameras viewed by clients only through app. Does not apply to Video Surveillance Systems.
We will provide downloadable remote support for your security equipment once annually during business hours for needs such as system programming, code changes, troubleshooting, and scheduling. Customers must have cell or IP connection to enable this feature. Does not apply to Commercial Fire or Patrol Response services.
*Except as stated in this Commitment, the terms of the Client Agreement apply. – ** Excludes batteries and trip fees.
Vyanet Quality Assurance covers most service issues, repairs, and necessary upgrade parts and labor costs for your security system while also providing additional warranty benefits. See below for details.*
We will pay up to $5,000.00 of any loss, in a protected and monitored area if a forced entry or active fire is undetected due to a malfunction of your equipment or lack of personnel response.
Covers all repair parts, equipment, & labor costs which return system to its previous functioning state (limited to 15 devices). This excludes batteries, trip fees, and problems caused by acts of God or misuse. This guarantee does not apply to Commercial Fire Systems, functioning devices, or Patrol Response.
Covers up to $250.00 in parts and labor expenses towards communications upgrades, radio monitoring connection and certain upgrade add-ons.** Does not apply to Commercial Fire or Patrol Response.
Diagnosis of any technical support issue, by a qualified service technician, within 24 business hours from the time of your emergency service request.**
In the event of a false alarm due to a system error, we will pay up to $250.00 in fines annually if we are unable to successfully advocate for the removal of said fines. This does not cover fines incurred due to user error, communications company actions, or acts of God.
You can request a qualified service technician to professionally test and inspect your system and ensure it is working at peak performance once annually. Does not apply to Commercial Fire systems, required inspections, nor cover trip fees for repairs. Covers up to 15 devices.
Use our Interactive Mobile App to check your alarm history and timer tests at any time, from anywhere, using your smartphone or tablet. Also, included is our interactive app to arm/disarm your system and much more. Does not apply to Patrol Response. Due to NFPA code, Commercial Fire systems limited to view only app. Available only for compatible systems.
Receive priority police responses to verified break-ins and reduce false alarm fines when video cameras catch live events. Includes 3 free indoor cameras compatible with the Honeywell Total Connect app. Cameras viewed by clients only through app. Does not apply to Video Surveillance Systems.
We will provide downloadable remote support for your security equipment once monthly as needed during business hours for system programming, code changes, troubleshooting, and scheduling. Customers must have cell or IP connection to enable this feature.Does not apply to Commercial Fire or Patrol Response services.
*Except as stated in this Commitment, the terms of the Client Agreement apply. – ** Excludes batteries and trip fees.
Vyanet Quality Assurance covers most service issues, repairs, and necessary upgrade parts and labor costs for your security system while also providing additional warranty benefits. See below for details.*
We will pay up to $10,000.00 of any loss, in a protected and monitored area if a forced entry or active fire is undetected due to a malfunction of your equipment or lack of personnel response.
Covers all repair parts, equipment, & labor costs which return system to its previous functioning state (limited to 30 devices). This excludes batteries, trip fees, and problems caused by acts of God or misuse. This guarantee does not apply to Commercial Fire Systems, functioning devices, or Patrol Response.
Covers up to $500.00 in parts and labor expenses towards communications upgrades, radio monitoring connection, and certain upgrade add-ons.** Does not apply to Commercial Fire or Patrol Response accounts.
Diagnosis of any technical support issue, by a qualified service technician, within 24 business hours from the time of your emergency service request.** Upon diagnosis, timing of repairs dependent on circumstances.
In the event of a false alarm due to a system error, we will pay up to $500.00 in fines annually if we are unable to successfully advocate for the removal of said fines. This does not cover fines incurred due to user error, communications company actions, or acts of God.
You can request a qualified service technician to professionally test and inspect your system to ensure it is working at peak performance once annually. Does not apply to Commercial Fire systems or required inspections. Covers up to 30 devices and one monthly trip fee.
Use our Interactive or Integrated App to check your alarm history and timer tests at any time, from anywhere, using your smartphone or tablet. Also, included is our interactive app to arm/disarm your system and so much more. Does not apply to Patrol Response. Due to NFPA code, Commercial Fire systems limited to view only app. Available only for compatible systems.
Receive priority police responses to verified break-ins and reduce false alarm fines when video cameras catch live events. Includes 4 free indoor cameras compatible with the Honeywell TC app. Cameras can include connection to our monitoring center at customer’s request. Does not apply to Video Surveillance systems. Professional monitoring of cameras unavailable for Commercial Fire or incompatible systems.
We will provide downloadable remote support for your security equipment once daily as needed during business hours for system programming, code changes, troubleshooting, and scheduling. Customers must have cell or IP connection to enable this feature. Does not apply to Commercial Fire or Patrol Response services.
*Except as stated in this Commitment, the terms of the Client Agreement apply. – ** Excludes batteries and trip fees.
Set your new HD camera up to watch perimeter entry points into your home or business for added security and peace of mind. Here are some of the features of our Vyanet Cam:
Watch video events from your smartphone using an easy to set up app. If you see video of a confirmed break-in, call 911 or our central station so the police can get confirmation that this is more than just a standard alarm, this way they can be dispatched knowing there is a confirmed crime in progress.
Click here to learn more about adding Vyanet Cam to your property.