Quality Assurance

We will pay up to $1,000.00 of any loss, in a protected and monitored area if a forced entry or active fire is undetected due to a malfunction of your equipment or lack of personnel response. Also covers loss due to patrol response negligence.

In the event of a false alarm due to a system error, we will pay up to $100.00 in fines annually if we are unable to successfully advocate for the removal of said fines. This does not cover fines incurred due to user error, communications company actions, or acts of God.

Diagnosis of any technical support issue, by a qualified service technician, within 24 business hours from the time of your emergency service request.**

Use our Vyanet Mobile App to check your alarm history and timer tests at any time, from anywhere, using your smartphone or tablet. Does not apply to Patrol Response.

Receive faster police responses to verified break-ins and reduce false alarm fines when video cameras catch live events. Includes 2 free indoor cameras compatible with the Honeywell Total Connect app. Cameras viewed by clients only through app. Does not apply to Video Surveillance Systems.

We will provide downloadable remote support for your security equipment once annually during business hours for needs such as system programming, code changes, troubleshooting, and scheduling. Customers must have cell or IP connection to enable this feature. Does not apply to Commercial Fire or Patrol Response services.

We will pay up to $5,000.00 of any loss, in a protected and monitored area if a forced entry or active fire is undetected due to a malfunction of your equipment or lack of personnel response.

Covers all repair parts, equipment, & labor costs which return system to its previous functioning state (limited to 15 devices). This excludes batteries, trip fees, and problems caused by acts of God or misuse. This guarantee does not apply to Commercial Fire Systems, functioning devices, or Patrol Response.

Covers up to $250.00 in parts and labor expenses towards communications upgrades, radio monitoring connection and certain upgrade add-ons.** Does not apply to Commercial Fire or Patrol Response.

Diagnosis of any technical support issue, by a qualified service technician, within 24 business hours from the time of your emergency service request.**

In the event of a false alarm due to a system error, we will pay up to $250.00 in fines annually if we are unable to successfully advocate for the removal of said fines. This does not cover fines incurred due to user error, communications company actions, or acts of God.

Use our Interactive Mobile App to check your alarm history and timer tests at any time, from anywhere, using your smartphone or tablet. Also, included is our interactive app to arm/disarm your system and much more. Does not apply to Patrol Response. Due to NFPA code, Commercial Fire systems limited to view only app. Available only for compatible systems.

Receive priority police responses to verified break-ins and reduce false alarm fines when video cameras catch live events. Includes 3 free indoor cameras compatible with the Honeywell Total Connect app. Cameras viewed by clients only through app. Does not apply to Video Surveillance Systems.

We will provide downloadable remote support for your security equipment once monthly as needed during business hours for system programming, code changes, troubleshooting, and scheduling. Customers must have cell or IP connection to enable this feature.Does not apply to Commercial Fire or Patrol Response services.

We will pay up to $10,000.00 of any loss, in a protected and monitored area if a forced entry or active fire is undetected due to a malfunction of your equipment or lack of personnel response.

Covers all repair parts, equipment, & labor costs which return system to its previous functioning state (limited to 30 devices). This excludes batteries, trip fees, and problems caused by acts of God or misuse. This guarantee does not apply to Commercial Fire Systems, functioning devices, or Patrol Response.

Covers up to $500.00 in parts and labor expenses towards communications upgrades, radio monitoring connection, and certain upgrade add-ons.** Does not apply to Commercial Fire or Patrol Response accounts.

Diagnosis of any technical support issue, by a qualified service technician, within 24 business hours from the time of your emergency service request.** Upon diagnosis, timing of repairs dependent on circumstances.

In the event of a false alarm due to a system error, we will pay up to $500.00 in fines annually if we are unable to successfully advocate for the removal of said fines. This does not cover fines incurred due to user error, communications company actions, or acts of God.

Use our Interactive or Integrated App to check your alarm history and timer tests at any time, from anywhere, using your smartphone or tablet. Also, included is our interactive app to arm/disarm your system and so much more. Does not apply to Patrol Response. Due to NFPA code, Commercial Fire systems limited to view only app. Available only for compatible systems.

Receive priority police responses to verified break-ins and reduce false alarm fines when video cameras catch live events. Includes 4 free indoor cameras compatible with the Honeywell TC app. Cameras can include connection to our monitoring center at customer’s request. Does not apply to Video Surveillance systems. Professional monitoring of cameras unavailable for Commercial Fire or incompatible systems.

We will provide downloadable remote support for your security equipment once daily as needed during business hours for system programming, code changes, troubleshooting, and scheduling. Customers must have cell or IP connection to enable this feature. Does not apply to Commercial Fire or Patrol Response services.